📄 Terms & Conditions
Naamaste London Appliances
Last Updated: June 2026
⚠️ 1. Introduction
These Terms & Conditions apply to all purchases made via our website Naamaste London Appliances.
By placing an order, you agree to be bound by these Terms.
Nothing in these Terms affects your statutory rights under:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- UK GDPR (for data protection)
🏢 2. Company Details
| Detail | Information |
|---|---|
| Company Name | Naamaste London Appliances |
| Address | 124 City Road ,London,United Kingdom |
| support@naamastelondon.com | |
| Phone | 0116 464 6008 |
🛒 3. Order Process
Your order process works as follows:
| Stage | Description |
|---|---|
| Step 1 | You place an order on our website |
| Step 2 | You receive an order confirmation email |
| Step 3 | We verify stock & payment |
| Step 4 | Order is dispatched |
| Step 5 | Delivery completed |
⚠️ Order confirmation does NOT guarantee acceptance. Acceptance occurs only upon dispatch.
💳 4. Pricing & Payment
All prices are shown in GBP (£) and include VAT unless stated otherwise.
We accept:
- Debit / Credit Cards
- PayPal
- Klarna
- Clearpay / Afterpay (where available)
Payment Rules
| Rule | Policy |
|---|---|
| Payment timing | Full payment required before dispatch |
| Card storage | We do NOT store card details |
| Price errors | Orders may be cancelled if pricing error occurs |
📦 5. Delivery
Delivery times are estimates only.
Delivery Responsibilities
| Customer Responsibility | Requirement |
|---|---|
| Correct address | Must be provided |
| Access | Safe access for delivery required |
| Availability | Someone must be present |
Delivery Delays
We are not responsible for delays caused by:
- Courier delays
- Weather conditions
- Traffic disruptions
- Incorrect customer details
📊 6. Delivery Charges & Failed Delivery
| Situation | Standard Items | Large Appliances |
|---|---|---|
| Standard delivery | Included / shown at checkout | Included / shown |
| Failed delivery (no access / no one home) | £30 | £75 |
| Re-delivery | £30 | £75 |
| Address change after dispatch | £30 | £75 |
📦 7. Risk & Ownership
| Stage | Responsibility |
|---|---|
| Before delivery | Company |
| After delivery | Customer |
Ownership transfers once payment is complete.
Risk transfers once goods are delivered.
🔄 8. Returns & Refunds
All returns are governed by our Returns Policy.
Summary:
| Return Type | Condition |
|---|---|
| 30 days return | Unused & original packaging |
| Faulty items | Covered under UK law |
| Used items | Not eligible unless faulty |
⚠️ 9. Faulty / Damaged Items
| Timeframe | Customer Rights |
|---|---|
| Within 30 days | Refund / replacement / repair |
| After 30 days | Manufacturer warranty applies |
✔ We recommend reporting damage within 48 hours of delivery.
🔁 10. Cancellations
| Stage | Policy |
|---|---|
| Before dispatch | Free cancellation |
| After dispatch | Return conditions apply |
| Late cancellation (delivery scheduled) | £30–£75 fee may apply |
💰 11. Refunds
| Step | Timeline |
|---|---|
| Return received | Inspection within 2–5 days |
| Refund approval | Within 10 business days |
| Bank processing | 3–5 additional days |
Refund Deductions
We may deduct costs if:
- Item is damaged
- Packaging missing
- Accessories missing
- Item is not resaleable
🛡️ 12. Warranty
| Type | Description |
|---|---|
| Manufacturer Warranty | Provided by brand |
| Store Warranty | Not included unless stated |
| After 30 days | Manufacturer handles claims |
Customers must register products directly with manufacturers.
📋 13. Customer Responsibilities
Customers must:
- Provide accurate information
- Inspect goods on delivery
- Store packaging for returns
- Use products correctly
- Report issues promptly
⚖️ 14. Liability
We are not responsible for:
- Loss of income
- Business losses
- Installation errors
- Misuse of products
- Third-party damages
Maximum liability = product purchase value.
🌐 15. Website Use
You agree NOT to:
- Hack or disrupt website
- Copy content
- Use bots or scraping tools
- Misuse services
We may restrict access if misuse is detected.
🧠 16. Product Information
| Area | Policy |
|---|---|
| Images | For illustration only |
| Specs | May vary by manufacturer |
| Availability | Subject to stock |
🔐 17. Privacy & Cookies
Your data is handled under our:
- Privacy Policy
- Cookies Policy
These explain how your data is collected and used under UK GDPR.
🔗 18. Third-Party Services
We use third-party providers for:
- Payments (Klarna, PayPal)
- Deliveries (DPD, APC, etc.)
- Finance services
- Analytics & marketing tools
We are not responsible for third-party policies.
🚨 19. Force Majeure
We are not liable for delays caused by:
- Natural disasters
- Strikes
- Transport failure
- Government restrictions
- System outages
🔄 20. Changes to Terms
We may update these Terms at any time.
Updated Terms will be posted on this page.
Continued use = acceptance.
⚖️ 21. Governing Law
These Terms are governed by the laws of:
👉 England & Wales
All disputes are subject to UK courts.
📞 22. Contact Information
| Contact | Details |
|---|---|
| support@naamastelondonappliances.com | |
| Phone | 0116 464 6008 |
| Address | 124 City Road ,London,United Kingdom |
💙 Final Statement
We aim to provide a transparent, fair, and trusted shopping experience in line with UK consumer protection laws and best retail practices.
