📦 Click & Collect
Fast, Convenient & Free Collection
Collect your order from our collection point at a time that suits you. Simply select Click & Collect at checkout and we’ll notify you when your order is ready.
✓ No Delivery Charges
✓ Secure Collection
✓ Fast Order Processing
✓ Friendly Customer Support
Why Choose Click & Collect?
| 🚚 | 💷 | ⏰ | ✅ |
|---|---|---|---|
| Free Collection | Save on Delivery | Flexible Collection | Easy Returns |
| No delivery charges | Collect when convenient | Choose a suitable time | Return in-store if required |
How Click & Collect Works
| Step | Description |
|---|---|
| 1 | Add your chosen products to your basket. |
| 2 | Proceed to checkout. |
| 3 | Select Click & Collect as your delivery method. |
| 4 | Complete your payment securely online. |
| 5 | You’ll receive an order confirmation email. |
| 6 | We’ll notify you once your order is ready to collect. |
| 7 | Visit our collection point with your confirmation email and payment card. |
| 8 | Collect your order and enjoy your purchase. |
Important Information
🪪 Cardholder Verification
For security purposes, the cardholder may be required to present:
- The payment card used for the purchase
- A valid photo ID
This helps us prevent fraudulent transactions and protect our customers.
⏳ Collection Times
Most Click & Collect orders are available within 2 working hours, although some products may take up to 2 working days depending on availability.
Please wait until you receive your Collection Ready email before visiting.
📧 Collection Notification
You will receive:
- Order Confirmation
- Collection Ready Email
- Collection Instructions
Please do not travel until we have confirmed your order is ready.
Collection Point
Naamate London Appliances Collection Centre
Naamaste London
124 City Road
London
EC1V 2NX
United Kingdom
☎ 0116 464 6008
Opening Hours
| Day | Hours |
|---|---|
| Monday | 9:00am – 6:00pm |
| Tuesday | 9:00am – 6:00pm |
| Wednesday | 9:00am – 6:00pm |
| Thursday | 9:00am – 6:00pm |
| Friday | 9:00am – 6:00pm |
| Saturday | 10:00am – 2:00pm |
| Sunday & Bank Holidays | Closed |
What You’ll Need
Please bring:
✅ Your order confirmation email
✅ The payment card used for purchase
✅ Valid photo identification (Passport or Driving Licence)
If someone else is collecting your order, please contact Customer Services before collection.
Before You Collect
Please ensure:
✔ You have received your Collection Ready email.
✔ You have the required identification.
✔ You collect your order within the collection period stated in your email.
If you are unable to collect your order, please contact us as soon as possible.
Frequently Asked Questions
Is Click & Collect free?
Yes. There are no delivery charges when selecting Click & Collect.
How long will my order be held?
Orders are normally held for 7 days from the date you receive your Collection Ready notification.
If you need additional time, please contact Customer Services.
Can somebody collect on my behalf?
Yes, provided you contact us in advance and the nominated person brings:
- Collection confirmation
- Valid Photo ID
- Any additional authorisation requested
Can I inspect my order?
Yes.
We encourage customers to inspect their items before leaving the collection point.
Can I return Click & Collect orders?
Yes.
Click & Collect orders can be returned in accordance with our Returns Policy.
Customer Support
Need assistance?
Our Customer Service Team is happy to help.
Naamaste London Appliances Limited
☎ 0116 464 6008
✉ support@naamastelondon.com
📍 124 City Road, London, EC1V 2NX
