🔐 Privacy Policy

Naamaste London Appliances

Last Updated: June 2025

⚠️ Important Notice

At Naamaste London Appliances, we understand that your privacy is important.

This Privacy Policy explains:

What personal data we collect
Why we collect it
How we use it
Who we share it with
Your rights under UK GDPR

This policy complies with:

UK GDPR
Data Protection Act 2018
PECR Regulations

By using our website or placing an order, you agree to this policy.

1. Who We Are (Data Controller)

Naamaste London Appliances
124 City Road
London EC1V 2NX
United Kingdom

📧 support@naamastelondon.com
📞 0116 464 6008

2. What Data We Collect

We collect the following personal data when you place an order or interact with us:

🧾 Identity & Contact Data

Full name
Billing address
Delivery address
Email address
Phone number(s)

🛒 Order Data

Products purchased
Delivery instructions
Special notes provided by you

💳 Payment Data

Payment information is collected securely
We do NOT store full card details
Data is transmitted to secure payment processors

📞 Customer Service Data

If you contact us, we may collect:

Emails, messages, and call details
Photos provided for support claims
Complaint or query information

📊 Technical Data

IP address
Device type
Browser information
Website usage data

3. How We Use Your Data

We use your data to:

📦 Fulfil Orders

Process payments
Deliver goods
Provide after-sales support

🛠️ Customer Service

Handle queries and complaints
Resolve delivery issues
Process returns or refunds

📢 Marketing (Legitimate Interest or Consent)

Send relevant product offers
Request feedback after delivery
Improve customer experience

You can opt out at any time.

4. Legal Basis for Processing

We process your data under:

Purpose	Legal Basis
Order fulfilment	Contract
Customer support	Contract
Fraud prevention	Legitimate interest
Marketing	Consent / Legitimate interest
Legal compliance	Legal obligation
Analytics	Legitimate interest

5. How We Process Payments

We process payments securely through third-party providers.

We transmit:

Name
Address
Email
Phone number
Order value
IP address

We do NOT store card details.

💳 Payment Providers

PayPal
Klarna
Clearpay / Afterpay
Card payment processors (e.g. Opayo or similar gateways)

Finance providers may include:

Klarna
Clearpay
Frasers Plus (if applicable)

6. How We Share Your Data

We may share your data with trusted third parties:

🚚 Delivery Partners

DPD
APC
Other courier services
Internal delivery systems (e.g. route optimisation tools)

📦 Delivery Technology

We may use delivery software (e.g. route planning systems) to:

Optimise delivery routes
Provide tracking updates
Capture proof of delivery (including photos)

🛠️ Manufacturers

We may share data to:

Process repairs
Handle warranty claims
Confirm product registration

⭐ Review Platforms

We share limited data with:

Trustpilot
Feefo

This allows verified customer reviews.

📊 Marketing & Analytics Providers

Google Analytics
Meta (Facebook)
Microsoft Clarity
Google Ads

💳 Fraud & Finance Checks

We may share data with:

Banks
Fraud prevention services
Finance providers

⚖️ Legal Requirements

We may share data if required by law.

7. Marketing Communications

We may contact you:

After delivery for feedback
With offers related to your purchase
With newsletters (if you consent)

You can unsubscribe at any time using:

Email unsubscribe link
Contacting support

8. Cookies

We use cookies to:

Improve website performance
Track usage analytics
Store basket information
Show relevant advertising

For full details, please see our Cookies Policy.

9. Data Retention

We keep your data only as long as necessary:

Data Type	Retention Period
Orders	Up to 6 years
Customer service data	2 years
Marketing data	Until opt-out
Website cookies	6–12 months

After this, data is securely deleted or anonymised.

10. Your Rights (UK GDPR)

You have the right to:

✔ Access your personal data
✔ Correct inaccurate data
✔ Request deletion (“right to be forgotten”)
✔ Restrict processing
✔ Object to marketing
✔ Request data transfer

To exercise your rights:
📧 support@naamastelondon.com

11. Data Security

We use strong security measures including:

Encrypted systems
Secure servers
Access control restrictions
Fraud monitoring
Secure payment gateways

However, no online system is 100% secure.

12. Third-Party Services

We may use services such as:

YouTube / Google services
Payment providers
Analytics tools
Marketing platforms

We are not responsible for their privacy practices.

13. International Data Transfers

Some providers may process data outside the UK.

We ensure safeguards such as:

Standard Contractual Clauses (SCCs)
Approved data protection frameworks

14. Changes to This Policy

We may update this policy at any time.

Updates will be posted on this page with a new date.

15. Complaints

If you are unhappy with how we handle your data, you can contact:

Information Commissioner’s Office (ICO)

🌐 https://ico.org.uk

16. Contact Us

Naamaste London Appliances

📍 124 City Road
London EC1V 2NX
United Kingdom